Questions that a High Risk Merchant’s Return Policy Should Answer

Providing a clear & concise return policy actually means that you’re committed to win the confidence of your customers. Besides that, it can also help a great deal in case there are some disputes (pertaining to credit card payments).

In case you’re availing high risk merchant services, it’s advisable to adopt some fair business practices right from day one. Publishing a return policy document on the website is one such thing you need to do before you start accepting credit card payments. 

Here’re some key questions your return policy should answer in case you’re associated with a high risk processor: 

·         How much time does a customer has before s/he can return the product? 

·         Is the process for requesting a refund from your company clearly stated in the policy? 

·         How soon would you be providing the refund to a customer? 

·         Do you pay for the postage or the customer?

·         What is the amount of time taken to deliver an order to the customer?

·         How the refund is made available to the customer? 

If the return policy of a high risk merchant answers these questions really well, he can expect to minimize chargebacks by a good margin over a period of time.